Labticle Terms Of Service

Effective date: 2026-06-11 Legal entity: Labticle Ltd. Contact: legal@labticle.com

These Terms of Service govern access to and use of Labticle, including the website, web application, dashboards, public profiles, public lab pages, forms, messaging, notifications, discovery features, and related services.

Customer-specific agreements, enterprise agreements, Data Processing Agreements, order forms, or pilot agreements may override parts of these Terms where expressly stated.

1. The Service

Labticle is a SaaS platform for research labs, academic labs, hospital labs, industrial R&D teams, and similar organizations to manage lab members, projects, progress updates, forms, messaging, notifications, public profiles, public lab pages, and discovery/community features.

Labticle is not a validated clinical, medical-record, regulated trial, or patient-care system unless Labticle signs a separate written agreement expressly covering that use.

2. Accounts And Eligibility

Users must provide accurate account information and keep credentials secure. Users are responsible for all activity under their account unless the activity results from Labticle's breach of these Terms or applicable law.

Labs and institutions are responsible for ensuring that invited users are authorized to use the workspace and that their roles, permissions, and public visibility settings are configured correctly.

3. Customer Workspaces And Authority

A lab manager, administrator, or authorized customer representative may create or manage a Labticle workspace. The customer is responsible for:

• obtaining required rights, permissions, notices, and consents;
• inviting only authorized members;
• assigning appropriate roles;
• deciding what data is entered into the workspace;
• managing public lab and public profile approvals where applicable;
• complying with institutional, employment, student, research, privacy, and data-governance obligations.

If a user joins through an institution or lab, the user understands that the lab may control access to workspace data and may view, export, retain, or delete workspace content according to its policies and agreements with Labticle.

4. Acceptable Use

Users must not:

• violate law, contracts, institutional rules, ethics approvals, or third-party rights;
• upload data they are not authorized to upload;
• upload patient-identifiable, regulated health, education, clinical, export-controlled, or highly sensitive data unless covered by an appropriate written agreement;
• use Labticle for harassment, abuse, threats, spam, impersonation, fraud, malware, phishing, scraping, or unauthorized surveillance;
• attempt to bypass access controls, rate limits, lab isolation, security controls, or moderation tools;
• reverse engineer, overload, disrupt, or attack the service;
• publish confidential or copyrighted content without permission;
• use the service to train AI systems or extract data at scale without written permission;
• misrepresent affiliations, credentials, publications, lab identity, or research claims.

Labticle may investigate misuse and may suspend, restrict, or terminate access where reasonably necessary to protect users, customers, Labticle, or third parties.

5. Customer Data

"Customer Data" means data, content, files, messages, updates, form submissions, profile information, lab information, project records, and other materials submitted to Labticle by or on behalf of a customer or user.

As between the customer and Labticle, the customer retains ownership of Customer Data. Labticle receives a limited license to host, process, transmit, display, secure, back up, analyze, and otherwise use Customer Data as needed to provide, maintain, protect, and improve the service, comply with law, and enforce agreements.

Customers are responsible for the accuracy, legality, quality, and rights associated with Customer Data.

6. Public Content

Users and labs may choose to publish public profiles, lab pages, posts, comments, images, research summaries, and other public content. Public content may be visible globally and may be indexed, copied, cited, or preserved by third parties.

By publishing content, the user or customer represents that they have all rights needed to publish it and grants Labticle a worldwide, non-exclusive, royalty-free license to host, display, reproduce, distribute, and make the content available as part of the service.

Users may request removal of public content, subject to legal obligations, customer controls, backups, audit logs, technical limitations, and third-party copies outside Labticle's control.

7. Labticle IP

Labticle and its licensors own the service, software, design, code, infrastructure, documentation, trademarks, trade names, product names, logos, and other intellectual property, except for Customer Data and third-party materials.

These Terms do not transfer ownership of Labticle IP. Users receive a limited, revocable, non-transferable right to use the service according to these Terms and applicable agreements.

8. Feedback

If users or customers provide suggestions, ideas, bug reports, or feedback, Labticle may use them without restriction or compensation, provided Labticle does not disclose confidential information in violation of applicable agreements.

9. Copyright And Takedown

Labticle respects intellectual property rights. If a rights holder believes content on Labticle infringes their copyright or other rights, they may submit a notice to copyright@labticle.com with sufficient information for Labticle to investigate.

Labticle may remove or restrict allegedly infringing content and may terminate repeat infringers where appropriate.

10. Privacy And Data Protection

Labticle's Privacy Policy explains how personal data is handled. Where Labticle processes personal data on behalf of a customer, a Data Processing Agreement may apply.

Customers are responsible for determining whether their use requires additional agreements, consents, ethics approvals, student notices, patient notices, research approvals, procurement reviews, security reviews, or regulated-data terms.

11. Third-Party Services

Labticle may integrate with or rely on third-party providers for hosting, authentication, database, email, storage, analytics, error monitoring, search, background jobs, AI, and other services.

Third-party services may be subject to their own terms and privacy practices. Labticle is not responsible for third-party services outside its reasonable control.

12. Fees, Trials, Pilots, And Payment

Fees, billing terms, taxes, renewal terms, pilot terms, free trials, refunds, and cancellation rights will be stated in the applicable order form, subscription page, customer agreement, or pilot agreement.

Unless otherwise stated, fees are non-refundable except where required by law or expressly agreed in writing.

13. Suspension And Termination

Labticle may suspend or terminate access if:

• a user or customer materially breaches these Terms;
• payment is overdue;
• use creates security, legal, privacy, abuse, or operational risk;
• continued access would violate law or third-party rights;
• the service is discontinued according to applicable agreement terms.

On termination, Labticle may provide a reasonable opportunity to export Customer Data where technically feasible and legally permitted.

14. Service Changes

Labticle may improve, modify, add, or remove features. Labticle will try to avoid materially reducing paid core functionality during an active subscription term unless necessary for security, legal compliance, provider changes, or product integrity.

15. Disclaimers

Except where expressly stated in a signed agreement, Labticle is provided "as is" and "as available." Labticle does not warrant that the service will be uninterrupted, error-free, secure against all threats, or suitable for every regulated use case.

Labticle does not provide legal, medical, clinical, academic, research ethics, financial, or professional advice.

16. Limitation Of Liability

To the maximum extent permitted by law, Labticle will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities.

To the maximum extent permitted by law, Labticle's total liability arising from the service will be limited to the greater of the fees paid by the customer to Labticle for the service in the twelve months before the event giving rise to the claim.

17. Indemnity

Customers and users agree to defend, indemnify, and hold Labticle harmless from claims arising from unauthorized data uploads, Customer Data, public content, misuse of the service, violation of law, violation of third-party rights, or breach of these Terms, except to the extent caused by Labticle's breach or unlawful conduct.

18. Governing Law And Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Courts of competent jurisdiction located in Lagos, Nigeria will have exclusive jurisdiction, unless applicable law requires otherwise.

19. Changes To These Terms

Labticle may update these Terms. If changes are material, Labticle will provide reasonable notice. Continued use after the effective date means acceptance of the updated Terms, unless applicable law requires a different process.

20. Contact

Labticle Ltd. Lagos, Nigeria legal@labticle.com